1. The merchant
The platform operator: EMPIRE GLOBAL SOLUTIONS S.R.L., CUI 47484918, Trade Reg. No. J23/346/2023, EUID ROONRC.J23/346/2023, registered office: Str. Iasomiei, Dumbrăveni, județul Ilfov, e-mail contact@empireterra.ro, phone +40 791 367 473 („Empire Terra”, „we”).
Payments for listing packages and add-ons are collected by EMPIRE GLOBAL SOLUTIONS S.R.L., which issues the tax invoice.
2. Accepted payment methods
- Bank card (Visa, Mastercard, Maestro), Apple Pay and Google Pay, processed by Stripe Payments Europe Ltd. through the secure Stripe Checkout page.
We do not accept cash or cash on delivery. The Free plan needs no payment method.
3. Payment security
Card data is entered only on Stripe pages, certified PCI DSS Level 1, and is never sent to or stored on Empire Terra servers. Payments may require strong customer authentication (3D Secure, SCA) under Directive (EU) 2015/2366 (PSD2).
4. Prices, currency and VAT
Prices are shown in euro (EUR) on the Plans and pricing page. VAT status: Not VAT registered (VAT 0%). The company is not registered for VAT, so the prices shown are final and include no VAT. The final amount, including discounts, is shown before you confirm payment. Your card issuer may charge currency conversion fees that we do not control.
5. Subscriptions and renewal
- Monthly plans renew automatically every 30 days and yearly plans every 12 months, until cancelled. Paying yearly, you pay 10 months and get 12.
- By confirming the order you authorise recurring charges to the chosen payment method until cancellation.
- You can cancel anytime from your account, Package section, "Manage subscription" button (the secure Stripe portal), or by writing to contact@empireterra.ro, effective at the end of the paid period.
6. Confirmation and invoicing
The order activates once the processor confirms payment. You receive a payment confirmation by email, and your order history is available in your account under Orders. The tax invoice is issued by EMPIRE GLOBAL SOLUTIONS S.R.L. (not VAT registered) and sent to your account email address.
7. Failed payments, disputes and chargebacks
If a payment fails, the order stays pending and is not activated. For subscriptions, Stripe retries the charge automatically, and if payment does not succeed the package returns to Free. If anything about a transaction is unclear, please contact us at contact@empireterra.ro before opening a dispute with your bank, so we can solve it quickly.
8. Refunds
Refunds are made with the original payment method within 14 days, under the Refunds and returns policy.
