Subscription & refund policy

1. Plans and billing

Basic, Pro and Agency are monthly subscriptions paid in advance via Stripe. The Free plan costs nothing and needs no card.

2. Renewal

Subscriptions renew automatically at the end of each period until cancelled. We email you before expiry and after every payment.

3. Cancellation

Cancel any time from My account → Subscription. Your plan stays active until the end of the paid period; listings above the Free limit become “inactive” but are not deleted.

4. Right of withdrawal

Under Romanian Government Emergency Ordinance 34/2014, consumers may withdraw from a distance contract within 14 days. If you ask us to start the service (publishing listings) before that period ends and use it fully, you lose the right of withdrawal; for partial use we refund the unused portion pro rata.

5. Refunds

Send refund requests to contact@empireterra.ro; they are processed within 14 days using the original payment method. Periods already used are not refunded, except where required by law or in case of billing errors.

6. Failed payments

If a renewal payment fails we notify you by email; after 3 days without payment the account reverts to the Free plan.

7. Complaints

Contact us at contact@empireterra.ro. You may also contact ANPC or use the SAL procedure: reclamatiisal.anpc.ro.